Downtime doesn’t just “slow things down.” It quietly drains money from your business — even if you don’t see it immediately.
In Toronto’s competitive SMB environment, every hour of lost productivity impacts revenue, customer experience, and reputation. This article breaks down the hidden cost of downtime and how modern Managed IT Services eliminate most of it.
Common causes we see in Toronto SMBs include:
99% of these issues are preventable.
Here’s what downtime really costs a business:
Employees can’t work = lost hours = lost money.
Example:
10 employees × 2 hours downtime × $45/hr = $900 lost instantly
If customers can’t reach you, book, order, or pay — you lose revenue quietly.
This is extremely common for:
When a customer hears:
“Sorry, our system is down.”
…they remember.
Calling an emergency technician in Toronto can cost $200–$350/hr, not including after-hours surcharges.
A proper MSP removes 80–90% of downtime through:
24/7 monitoring detects issues before they hit your office.
No more vulnerabilities, slow PCs, or outdated systems.
Stops ransomware and phishing — the #1 cause of business downtime.
M365, SharePoint, OneDrive and Azure reduce hardware failures.
No surprise invoices.
No hourly emergency charges.
Keeps your systems modern, secure, and scalable.
You should absolutely consider Managed IT if:
