A lot of Toronto SMBs come to MapleOps because they say:

“We’re paying for IT support… but we have no idea what’s included.”

This guide explains what SHOULD be included in a modern IT plan — and how to compare it with what you’re getting today.

1. Unlimited Helpdesk Support

This includes:

• everyday issues
• password resets
• email problems
• device setup
• application issues

If your MSP charges per ticket → outdated model.

2. Microsoft 365 Admin & Management

In 2025, M365 is the backbone of most Toronto businesses.
Your IT plan should include:

• license management
• SharePoint/OneDrive setup
• security settings
• MFA enforcement
• user onboarding/offboarding
• Teams support

3. Cloud & Azure Support

A modern IT provider must support hybrid and cloud environments:

• Azure AD
• Intune device management
• virtual machines
• backups
• VPN alternatives (Azure SSO)

4. Cybersecurity Stack

Every IT plan must include:

✔ EDR/antivirus
✔ Firewall management
✔ Email security
✔ Backup verification
✔ Zero-trust policies
✔ Quarterly vulnerability scans

If your provider doesn’t mention security — big red flag.

5. Backup & Disaster Recovery

Your plan must guarantee:

• daily backups
• tested recovery
• cloud-based redundancy
• compliance-ready documentation

6. IT Strategy & Quarterly Reviews

The difference between a “tech guy” and a real MSP:
A real MSP gives you a roadmap.

This includes:

• budgeting
• upgrade planning
• cybersecurity reports
• cloud recommendations
• technology alignment meetings

Conclusion: Know What You’re Paying For

A modern IT plan isn’t just “fixing computers.”
It’s a complete ecosystem of proactive support.

MapleOps delivers all of this — with Toronto-first expertise, predictable pricing, and no surprises.